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Bally Warranty
Bally
Warranty Coverage
-- 10 year Panel Warranty
-- 1 year Parts Warranty
Bally
Refrigeration Warranty Coverage
-- 1 year Parts Warranty
-- optional 5 Year Compressor Warranty, parts only (purchase
at time of sale)
-- optional 5 Year Refrigeration System Warranty, parts
only (purchase at time of sale)
-- optional 1 Year Labor Warranty on 3 hp units or lower
(purchase at time of sale)
How
to Process a Parts Warranty Claim:
-- Secure parts locally or through Bally
-- Contact Bally Parts or Sales Dept (800 24BALLY) for
a Return Authorization Form
-- For refrigeration claims, have the refrigeration
model and serial number ready
**please note that claims can not be processed without
the serial and model numbers**
-- If required, return defective part to Bally
-- If securing part(s) locally, send copy of wholesaler's
invoice to Bally for reimbursement.
How
to Process a Refrigeration Warranty Claim:
Semi-Hermetic
Compressors
1. Secure replacement compressor from local compressor
wholesaler
2. Return defective compressor to the wholesaler
for salvage credit
**If the date of manufacture for the compressor is less
than 18 months and it has been in service less than
one year, it will be replaced at no charge by the wholesaler.
Notify Bally's Warranty Dept. (800 24BALLY) of the serial
numbers for both the new and defective compressors as
well as the serial number of the walk-in cooler or refrigerated
building (How to find a Bally
serial number) .
**If the compressor is out of the manufacturer's warranty
but has Bally's 5 Year CompressorWarranty, Bally will
pay the difference between the replacement compressor
and the defective compressor's salvage credit.
Submit to Bally's Warranty Dept.: a.) the wholesaler's
invoice for the replacement compressor, b.) the wholesaler's
salvage credit for the defective compressor, c.) serial
number of the walk-in cooler or refrigerated building
(How to find a Bally serial
number) , d.) letter stating to whom payment should
be made.
Hermetic
Compressors
1. Secure replacement compressor from local compressor
wholesaler
**If the date of manufacture for the compressor is less
than 18 months and it has been in service less than
one year, it will be replaced at no charge by the wholesaler.
Notify Bally's Warranty Dept. (800 24BALLY) of the serial
numbers for both the new and defective compressors as
well as the serial number of the walk-in cooler or refrigerated
building (How to find a Bally
serial number) .
**If the compressor is out of the manufacturer's warranty
but has Bally's 5 Year CompressorWarranty, Bally will
pay for the replacement compressor. Submit to
Bally's Warranty Dept.: a.) the wholesaler's
invoice for the replacement compressor, b.) compressor
tag physically taken off compressor, c.) serial number
of the walk-in cooler or refrigerated building (How
to find a Bally serial number) , d.) letter stating
to whom payment should be made.
Other
Parts
Contact Bally's Parts Dept for Return Authorization
Form
**If replacement part is requested from Bally:
a.) supply serial number of walk-in or refrigerated
building (How to find a
Bally serial number), b.) order new part, c.)
return defective part plus Return Authorization Form
for credit.
**If replacement part has been purchased locally and
reimbursement is requested: return defective
part plus Return Authorization Form along with wholesaler's
invoice for part.
Special Payment Requests
Any invoice from a service company must have the following
information:
-- itemized list of exactly what service was performed
including parts used (if any)
-- serial number and model number of the equipment
serviced
-- serial number of walk-in or refrigerated building
on which the equipment is installed
Items
not covered by warranty:
-- Equipment rental including torches, vacuum pumps,
reclaim systems
-- Truck charges, mileage
-- Overtime charges
-- Failure caused by improper installation
-- Acts of God
-- Per diem charges
-- Crane or forklift charges
-- Product Loss
Refrigerant covered at wholesaler's cost
Please
note that labor is only covered if the optional 1
Year Labor Warranty has been purchased
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